Terms & Conditions

effective date: 1/11/2025

OVERVIEW:

these terms and conditions ("terms") govern your access to and use of services provided by wellwithkells llc, including 1:1 online coaching, independent workout programming, and monthly challenges. by purchasing or participating in our services you agree to these terms.

eligibility:

you must be 18 years or older to purchase and participate in our services. by signing up, you confirm you are in good health and physically able to participate in fitness-related activities. if you have medical conditions, consult with your doctor before beginning any program.

services provided:

we offer:

1:1 online coaching: personalized training plans with check-ins and communication via the trainerize app
independent programming: a one time purchase of a workout guide, does not include coaching or ongoing support.
monthly challenges: themed group fitness challenges that may include tracking tools, community engagement, and incentives.
we reserve the right to update, modify, or discontinue any part of the services at any time

payment and refund policy:

all payments must be made in full at the time of purchase
independent programming and digital products are non-refundable once delivered
coaching packages and challenge sign ups may have limited refund eligibility - please contact us within 48 hours of a purchase to request a review
payment processing is handled securely via stripe, paypal, venmo, and amazon. we do not store payment details.

client responsibility:

by using our services you agree to:

follow the provided instructions and modify exercises as needed
communicate any injuries, pain, or health concerns
not share purchased content (guides, videos, etc.) with others
acknowledge that results vary and depend on your personal effort, consistency, and health

intellectual property:

all content, including workout guides, videos, graphics, and logos, are the property of wellwithkells llc and may not be copied, shared, resold, or distributed without permission.

limitation of liability:

We are not liable for any injuries, health conditions, or damages that may result from participating in our programs. You participate at your own risk and should consult a medical professional before beginning any fitness program.

privacy:

Your personal information is collected and used in accordance with our Privacy Policy. We respect your data and will never sell or misuse your information.

modifications:

we reserve the right to update these terms at any time. changes will be posted on this page, and continued use of our services after such updates constitutes your acceptance of the new terms.

cancellation policy:

all challenge entries and digital products are non-refundable due to the immediate access provided.
if you are unable to complete a challenge after registering, we do not offer credit or transfer for future challenges.

1:1 online coaching (minimum commitment policy)

by signing up for 1:1 coaching you agree to a minimum commitment of 3 months
early termination (before the 3month period is complete) is not eligible for refund or cancellation
this policy is in place to protect the coaching process and ensure client accountability
after the initial 3-month commitment, you may continue month-to-month or cancel with at least 7 days notice before your next billing cycle
if you are paying in monthly installments, you are still responsible for completing all payments during the 3-month term, regardless of participation level

community guidelines:

To create a supportive, inclusive environment, all participants agree to:

Be respectful, kind, and encouraging toward others
Avoid negative, toxic, or judgmental comments
Refrain from giving unsolicited health or fitness advice
Respect everyone’s privacy — do not share screenshots or comments outside the group without permission

We reserve the right to remove anyone from the challenge or group without refund if they violate these rules.

Testimonial and Social Media Consent:

By participating in our services, you agree that we may share your testimonial, transformation photos, progress updates, or feedback for promotional purposes on our website and social media platforms, but only with your consent.

We will always request permission before sharing your:

Full name
Face or body in transformation photos
Personal story or quote

If you'd prefer to keep your participation private, please notify us by email.

contact:

if you have any questions about these terms, please contact us at: wellwithkells@gmail.com.